Warranty

As a laptop store in Nepal, we offer a wide range of computing devices, including laptops, desktops, printers, and more, with a warranty. However, there are specific warranty policies you need to follow when claiming a warranty on our products. To ensure a smooth warranty claim process at InfoTechs Nepal, please take the time to understand our specific warranty policies.

What is Covered by the Warranty?

The warranty depends upon the brand and type of product that you purchase. Generally, the warranty covers a time period of about 6 to 12 months from the date of purchase. The product that you buy from InfoTechs Nepal comes with a warranty that covers issues arising from defects in the manufacturing process, such as material defects and workmanship defects.

What is Not Covered by the Warranty? 

Here’s a list of common things that are not covered by the warranty:

• InfoTechs Nepal doesn’t provide a warranty on any form of software distributed by a company with or without a company brand.
• Battery backup is not guaranteed. The battery’s warranty is only valid if it is completely dead (less than 10 minutes backup).
• There is no warranty for damage caused by using a third-party component, product, or software.
• No warranty is available for damages to the product, such as scratches, dents, and broken parts caused by the user.
• We do not provide a warranty for damages caused by loss, theft, fire, earthquake, or other acts of God.
• The warranty doesn’t apply to the products disassembled or opened from their original assembly. We apologize even if you have a valid purchase bill.
• If the serial number or warranty seal is removed or defaced and the product is serviced or repaired elsewhere, there is no warranty.
• If you encounter a hardware issue, you must claim your warranty within 1 weeks from the date of purchase. Only hardware parts will be repaired or, in the worst case, replaced. 
• InfoTechs Nepal is not liable for any damages that occur after purchase. Buyers must ensure the product is working properly. InfoTechs Nepal is only responsible for the product quality if it is home-delivered. 

How to Claim Warranty Service?

To claim a warranty, first identify the problem, review the warranty policy to confirm coverage, and promptly contact customer service at [email protected] or 01-5916025 with a clear description. If the issue is minor, our team can assist you remotely, saving your time and effort. For major issues, visit our official store with your proof of purchase receipt.

FAQs