Frequently Asked Questions

When it comes to buying laptops, desktops, and accessories, the customer often faces issues regarding product quality, pricing, customer service, and retailer reliability. This can lead to customer confusion and dissatisfaction regarding the product and the store.
So, is InfoTechs Nepal a good choice for buying laptops, desktops, and accessories? Absolutely! We offer an extensive selection of genuine products from top brands such as Apple, Dell, HP, Lenovo, and more, all backed by proper manufacturer warranties and secure sealing. Additionally, we provide free shipping across Nepal on all laptops and desktops, ensuring a hassle-free shopping experience. As the leading laptop store in Nepal, we are committed to delivering quality and customer satisfaction, making us a trusted destination for tech enthusiasts.
Browse through InfoTechs Nepal’s collection of computing devices, including laptops, desktops, and accessories. Grab your best one at an unbeatable price and experience performance like never before!

We offer a wide range of laptops and desktops from renowned brands like Dell, Asus, Acer, HP, Lenovo, MSI, and Apple. Each category is designed to meet specific needs, whether for gaming, business, or other creative work. Under desktop, we have All-in-One PCs, Mini PCs, and iMacs.

You can contact our customer support team via phone, email, or live chat on social media. We’re available to assist you from Sunday to Friday, 9:30 AM to 7:00 PM, and on Saturday from 12:00 PM to 5:00 PM. Feel free to reach out with any questions or queries!

For most products, we offer a one-week return policy from the date of purchase bill. Items must be returned in their original condition with all packaging and accessories. Please review our Return Policy for more details and instructions on processing a return or exchange.

Yes, we offer convenient EMI facilities on all our laptops, available at our store. Enjoy your purchase with easy monthly installments!

Cancelling or modifying your order is simple. Contact our customer support team, and we’ll help ensure you get the right product.

Finding the right laptop is easy if you know your needs. Look for high-end GPUs with fast processors if you want a gaming laptop. If you are a professional or traveler, you should look for a laptop with long battery life and robust security features. If you want a budget laptop, go for a balanced performance and price. Consider factors like screen size, portability, and storage that fit your choice. For more, our laptop buying guide can help you make an informed decision.

Yes, we have been providing custom-built desktops since our establishment. You can choose from a range of components, including processors, graphics cards, RAM, and storage options, to create a desktop that tailors your requirements. Our team is here to assist you build the ideal system for extreme gaming, professional work, or general use.

We sell various storage devices, including SSDs, HDDs, pen drives, SD cards, and RAM. Whether you need fast SSDs, high-capacity HDDs, or pocket-sized portable options like SD cards and pen drives, InfoTechs Nepal has everything you need—all in one place.
Check out our collection of storage devices and choose one that best fits you.

Our laptops come with pre-installed software, including the operating system and essential drivers. This ensures your laptop is ready to use right out of the box. In some cases, if you like to replace the installed software, we can help you with that.

For orders within the Kathmandu Valley, we offer same-day delivery. Orders outside the valley will be delivered within 48 hours.

If you haven’t received your order within the expected delivery time, contact customer support with your order number. Our team will help you track your package and resolve the issue.

Shipping is free for all laptop orders across Nepal. Enjoy hassle-free delivery with no additional charges.

Yes, you can change the delivery address after placing an order. Contact our customer support team immediately, and we will update you.

While our team may not be physically available for the desktop and peripheral installation and configuration, we do assist over the phone. Our technical support specialist will help you with that.
Got delivery questions? Our delivery page has you covered!

We accept legally recognized payment methods, including credit cards, debit cards, mobile banking, and cash.

Yes, we offer cash on delivery for all the locations. You can pay in cash, where your order was delivered.

Yes, you will receive a receipt for your purchase. A digital receipt will be sent to your email or phone, and it can also be found attached to your order.

Yes, all our laptops come with a manufacturer’s warranty, typically 6 to 12 months, depending on the brand. Accessories also have a similar warranty of 6 months to 1 year. Please refer to the product details for specific warranty information.

Our warranty covers issues resulting from manufacturing defects, including problems with materials and workmanship.

Warranty service is free of charge for the covered one. However, you are responsible for the shipping fees associated with sending the product to our office and for its return delivery to your home.
For more details about warranty coverage and claiming warranty services, visit our warranty page.